To return or exchange an item you will need to print off the returns sheet that can be downloaded here. Returns Form

Repackage your item wherever possible in the original packaging and enclose a copy of your returns form.
Please post the package back according to your location to:

Returns
ashmei
The Old Barn, Church Farm
Aldbury, Herts, HP23 5RS,
United Kingdom

Post items with cost of postage clearly marked on the outside of the package. If this is not possible please enclose a receipt of postage within the package. Obtain a proof of posting wherever possible. Note postage refunds will only be paid on faulty items.

For international returns: please mark your package. Goods returned under warranty: ashmei will not be able to pay for customs charges incurred when returning items.

When ashmei receive your return we will aim to process it within 10 working days and will refund you on any monies owing and the return postage only if the goods are faulty (up to the value of £6 UK, $15 US, €10 EUR) directly to the card you used to purchase your original item(s).

If you do have any enquiries about your return once it has been posted, email enquiries@ashmei.com. Please include the date the item was posted, which address it was sent back to, the name it was sent under and the items tracking number if applicable.

If you are returning an item from Europe or Rest of the World please ensure you clearly mark your package: RETURNED GOODS VAT NO: GB100 6861 49 otherwise we may be charged duty in the UK which will be deducted from your refund.