SHIPPING DESTINATION FREE EXPRESS
UK Royal Mail Tracked 48

(2-3 working days)

DPD Next Day

(1-2 working days)

Free of Charge £8
UK Special* Royal Mail Tracked 48

(3-5 working days)

DPD Next Day

(2-3 working days)

Free of Charge £15
Europe***
DHL By Air (Duties Paid)

(2-5 working days)

Free of Charge
Rest of World Royal Mail Int Tracked

(7-10 working days)

DHL By Air

(2-5 working days)

Free of Charge £20
Special** Royal Mail Int Tracked (Duties Unpaid)

(7-10 working days)

DHL By Air (Duties Paid)

(2-5 working days)

Free of Charge £25

 

*UK Special locations include: Gibraltar, Guernsey, Isle of Man, The Highlands and Jersey

**Special destinations include Canada, United Arab Emirates, Switzerland and Taiwan. These have selected as destinations where an option to include duties and taxes upfront is favourable.

*** Until January 31st 2021, European Orders will be sent by 'DHL By Air (Duties Paid)'.

To return or exchange an item you will need to print off the returns sheet that can be downloaded here. Returns Form

Returning Items from the EU: From January 1st 2021, additional items will be required on your parcel to return this to our UK warehouse. These include ensuring the parcel is marked 'return' with the correct commodity code stated. Please email hello@ashmei.com if you wish to return a parcel, as we will assist you.

Orders made after between November 1st and December 24th will have an extended returns period until January 31st.

International orders can take considerably longer than anticipated to arrive due to the current Pandemic, which is beyond our control, for example: delays at customs and local delivery services in your country of residence. Please use your tracking information provided in the dispatch confirmation to track the whereabouts of your order.

Repackage your item wherever possible in the original packaging and enclose a copy of your returns form.
Please post the package back according to your location to:

Returns
Ashmei c/o Green Snow Ltd
15-17 Mortimers Industrial Estate
Ower
SO51 6AF
United Kingdom

Post items with cost of postage clearly marked on the outside of the package. If this is not possible please enclose a receipt of postage within the package. Obtain a proof of posting wherever possible. Note postage refunds will only be paid on faulty items.

For international returns: please mark your package. Goods returned under warranty: ashmei will not be able to pay for customs charges incurred when returning items.

When ashmei receive your return we will aim to process it within 10 working days and will refund you on any monies owing and the return postage only if the goods are faulty (up to the value of £6 UK, $15 US, €10 EUR) directly to the card you used to purchase your original item(s).

If you do have any enquiries about your return once it has been posted, email hello@ashmei.com. Please include the date the item was posted, which address it was sent back to, the name it was sent under and the items tracking number if applicable.

If you are returning an item from Europe or Rest of the World please ensure you clearly mark your package: RETURNED GOODS VAT NO: GB100 6861 49 otherwise we may be charged duty in the UK which will be deducted from your refund.